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Welcome to Conflikt Arts Help section


This section contains all info regarding the website, data of your orders and the ability to contact Customer Service

To track a delivery, make a return or any other matter regarding an order, first select the relevant order in My Space / My Orders Issues.




TOP 10 of the most frequently asked questions


  • The aim of our general DTP specifications is to help you optimise your graphic file preparation. Before sending us your files, please ensure that the specifications are met. If the specifications are not met, the file(s) will not be sent for production (which could lead to delivery delays).   Directly access our templates / fact sheets:     Common specifications ...

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  • Feel free to contact us by email : CLICK HERE

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  • This authorisation must be completed, signed and returned to us. It is necessary to start manufacturing your sound recordings subject to international copyright protection and to national intellectual property legislation in the respective countries where the recording has been produced.

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  • A file uploading platform will be available in your customer area. Please respect the specifications when designing your artwork. Find all the technical information HERE Whatever the type of product required, you should send us your PDF documents in high definition, in CMYK colour mode and with 300 DPI resolution. We will take the most appropriate measures to process your documents ...

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  • Cardboard wallet: It is made up of 2 faces (front and back). The CD or DVD holder is then inserted in a slot. Cellophane film: A thin layer of plastic film covering the case. Cromalin: Proof used as a final proof (used particularly to check the colours). Digifile: Like the Digisleeve, the Digifile is made entirely of cardboard. The inner and outer surfaces are completely printable (except ...

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  • Upon receipt of your master CD/DVD, we perform all the technical checks required to ascertain if it can be replicated, i.e.: contains no scratches, the file is not an MP3 file, etc.   Once the data are forwarded for production, the glassmastering step takes place. This involves making a glass/nickel mould that will then be used in the high temperature polycarbonate pressing phase. ...

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  • If absent at the time of delivery, you will be given an attempted delivery note. This will inform you of the carrier's passage and will set a new time for delivery the following working day. In case of missing or incorrect information (street name, door code, floor…) you will be notified by email, which you can access from your customer space.

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  • You should send us your CD or DVD master by post to this address:   Conflikt Arts 34 Place des Lices 35000 Rennes   Please clearly indicate your order no. (specified in the order summary email sent to you as soon as your order is confirmed). Your master will be replicated as an identical copy, exactly reproducing the break times and sound levels in the original. ...

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  • Contact us by phone :  For the United Kingdom : 020 3868 1337 For Germany : 030 30808106 For the rest of Europe : +33 (0)2 99 92 89 05

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  • The terms of delivery vary according to the type of service required. Deliveries will be made by a carrier and not through the postal service. We will keep you informed by mail during the shipping of your order; delivery will then be made within 48/72H. You must be present in person to receive the package, which will require a signature against delivery. Deliveries are between 8am and 6pm, ...

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Need help configuring your product?
Contact us

By Phone : 020 3868 1337
Mon to Fri, 9am to 6pm

By Email Click here
Online : Help