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Welcome to Conflikt Arts Help section


TOP 10 of the most frequently asked questions


  • The aim of our general DTP specifications is to help you optimise your graphic file preparation. Before sending us your files, please ensure that the specifications are met. If the specifications are not met, the file(s) will not be sent for production (which could lead to delivery delays).   Directly access our templates / fact sheets:     Common specifications ...

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  • Feel free to contact us by email : CLICK HERE

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  • This authorisation must be completed, signed and returned to us. It is necessary to start manufacturing your sound recordings subject to international copyright protection and to national intellectual property legislation in the respective countries where the recording has been produced.

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  • The terms of delivery vary according to the type of service required. Deliveries will be made by a carrier and not through the postal service. We will keep you informed by mail during the shipping of your order; delivery will then be made within 48/72H. You must be present in person to receive the package, which will require a signature against delivery. Deliveries are between 8am and 6pm, ...

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  • If absent at the time of delivery, you will be given an attempted delivery note. This will inform you of the carrier's passage and will set a new time for delivery the following working day. In case of missing or incorrect information (street name, door code, floor…) you will be notified by email, which you can access from your customer space.

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  • Accordion fold: A process using successive folds.   Acrylic varnish sticker: A self-adhesive paper covered with a thin layer of glossy varnish. It will not work as well as a vinyl sticker when used outside.   Assembling: All the operations leading to the finished product: folding, gluing, slot punch binding, packaging, gathering, manually inserting, saddle stitching, perforation, ...

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  • Depending on the type of product ordered and the quantity, we use different carriers, chosen for their reliability and ability to meet delivery deadlines.  

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  • On receipt of your graphic elements, we will take the most appropriate measures to process your documents according to type of service required.   You will then receive an email informing you that your order is ready for printing.   A new email will then tell you when your order is ready for shipping; the deadline will vary according to the degree of urgency specified ...

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  • Cardboard wallet: It is made up of 2 faces (front and back). The CD or DVD holder is then inserted in a slot. Cellophane film: A thin layer of plastic film covering the case. Cromalin: Proof used as a final proof (used particularly to check the colours). Digifile: Like the Digisleeve, the Digifile is made entirely of cardboard. The inner and outer surfaces are completely printable (except ...

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  • In case of damage to the delivered goods during transport, we invite you to express your reservations to the carrier but also to refuse the package(s). You should also forward your complaint to us by e-mail at the earliest opportunity. See all the conditions relating to delivery HERE

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CD/DVD Replication Info

  • What is a Glassmaster? What is an enhanced CD?
  • Cardboard wallet: It is made up of 2 faces (front and back). The CD or DVD holder is then inserted in a slot.

    Cellophane film: A thin layer of plastic film covering the case.

    Cromalin: Proof used as a final proof (used particularly to check the colours).

    Digifile: Like the Digisleeve, the Digifile is made entirely of cardboard. The inner and outer surfaces are completely printable (except for the inner edge). The only difference is that the CD, as well as the booklet, is inserted in a horizontal slot in the left or right panel.

    Digipack: It is mainly made out of cardboard. The inner and outer surfaces are completely printable (except for the inner edge). The tray holding the CD is made of plastic.

    Digisleeve: Made entirely out of cardboard. The CD as well as the booklet are inserted like a vinyl in a Gatefold case. Therefore, they are not directly visible when the product is opened. The inner and outer surfaces are completely printable (except for the inner edge).

    Duplicating: The CD and DVD reproduction process which includes burning the data on a CD or DVD. The data is simply written on the surface of the medium. Longevity is reduced to 5 years.

    DVD case (amaray): This is the most common DVD case. Made of plastic, either black, white or transparent. You can choose to have printing only on the outer face or on both the outer and inner faces. You can also insert a booklet.

    Embossing: Can be applied to part of your artwork.

    Enhanced CD (or "CD extra"): A CD containing audio and video tracks. No additional cost.

    Final proof: A final proof sent before anything is printed. It allows you to proofread the final product.

    Glassmaster: This is the item created from your master CD. This glass/nickel mould will then be used to replicate your CD or DVD.

    Inlay: The tray on which your CD will be placed. It can be black, transparent or the colour of your choice (offered as an option for the latter).

    Jewel Box: Also called Jewel case; there are various models. The most common by far, is the classic jewel box. Made up of a plastic tray on which the CD or DVD will be placed. This tray can be black or transparent. Depending on your choice, your artwork can be printed on the outer face (black tray) but also on the inside (transparent tray). A booklet will be inserted.

    Jewel Box: The most common case. The CD is placed on the tray (called Inlay) in the right panel and the booklet is slid into the left part. The 1st page of the booklet is also used as the cover page.

    Master: Audio data that will be replicated. You send us a master CD by post, which will be exactly replicated.

    Maxi Box: An extra flat new generation case. The Maxi box is entirely made of transparent plastic. The CD or DVD is placed in the right panel (the printed face visible from the outside). The booklet is inserted in the left panel.

    Mint pack: The brand new eco-friendly packaging (FSC compliant) is entirely made of 350G cardboard. The Mint pack is only half the thickness of the Jewel box. A circular cut-out on the inside of the case shows the CD.

    Page: A page = a face. A 4-page booklet has 4 faces.

    Panel: The Digi case (Digipack, Digisleeve or Digifile) can have different panels. A case with 2 panels has 4 printed faces: 2 on the outside and 2 on the inside.

    Replication: Industrial CD and DVD reproduction process from a glassmaster. Once the medium is replicated, it can last for a hundred years or more. Data physically written on the medium are protected by an aluminium layer and a varnish protector.

    SDRM: Irrespective of the type of replication intended for promotion or sale, this SACEM subsidiary will issue an authorisation allowing the replication of your medium.

    Selective varnish: This allows the creation of a contrast of a part of the artwork by applying a thin layer of glossy varnish.

    SESAM: An organisation that authorises CD ROM and DVD replication.

    Slim Box: The Slim box is thinner than a classic Jewel box. Entirely made of plastic, the CD or DVD is placed on a black base in the right panel. The booklet is inserted in the left panel.

    Super Jewel Box King Size: A Super Jewel Box in the DVD format. The design is improved with rounded corners making the case more resistant at the same time. The CD or DVD is placed on a transparent tray (called Inlay) in the right panel and the booklet is slid into the left part. The 1st page of the booklet is also used as the cover page.

    Super Jewel Box: A new generation Jewel Box. The design is improved with rounded corners making the case more resistant at the same time. The CD is placed on a transparent tray (called Inlay) in the right panel and the booklet is slid into the left part. The 1st page of the booklet is also used as the cover page.

    Tray: A plastic tray on which the CD is placed. It can be black, transparent or vary in colour.

    Wraparound: The wraparound is a cardboard wallet for the CD or DVD case. The case can be inserted from the top (o-card) or from the side (slipcase).



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